Terms and conditions
Terms and conditions
Any jewellery that has been personalised cannot be returned or exchanged since they are an individual, bespoke piece of jewellery. When ordering the piece, you will be asked to confirm that the wording is correct as mistakes cannot be rectified afterwards. Please be aware that these are hand stamped, not done by a machine, so there may be imperfections.
During the Warranty Period of six months from purchase, we will repair or replace, at no charge, any item that proves defective because of improper material or workmanship, under normal use and care.
Items should be returned in perfect condition in the original packaging within 14 days of purchase. Due to hygiene reasons, earrings can only be returned if unworn. Items that have been personalised cannot be returned. If you are posting the item back to us, we recommend that you use a secure, trackable method and insure the item as we will not be responsible for loss in transit. Also it is a good idea to retain proof of posting.
If you wish to exchange your item for a different piece, this can be done up to 14 days from purchase providing that the item has not been worn, is in perfect condition and in the original packaging. If the value of the new item exceeds the original, you will be required to pay the difference. If the value of the new item is lower than the original piece then the difference will be credited to the credit or debit card originally used for the purchase or a credit note issued. Please note if the item has been personalised, it cannot be exchanged. Due to hygiene reasons, earrings cannot be exchanged.
Items are classed as faulty if they are received damaged or if a manufacturing fault happens within three months of purchase. Items damaged as a result of general wear and tear are not considered to be faulty. All items are checked and quality controlled before leaving the workshop. If you receive an item that has been damaged in transit please contact us immediately. In most instances, we will offer to repair the faulty item.
Wear and Tear
It is not recommended that you wear your jewellery when participating in sports, sleeping or swimming. Also avoid contact with creams, perfume and make-up. Solvents, bleaches, household chemicals and cleaning products can tarnish silver. Some skin types can make the silver go black – this is only surface discolouration and can easily be removed with a soft, clean cloth.
Items with Stones
Be especially careful to protect the stones from knocks and scratches. These cannot be resized once worn. Clean regularly if the back of the stone is exposed, by soaking in warm water and a small amount of washing up liquid.
Silver jewellery will naturally tarnish over time. Ensure that your jewellery is kept clean and free from creams, lotions, oils, perfumes and make-up. Avoid wearing when in swimming pools or jacuzzis as the chlorine may tarnish the silver. When not wearing, store your jewellery separately so that it doesn’t get scratched or tangled. We recommend storing your jewellery out of strong sunlight either in its original packaging or in a jewellery pouch.